| |
Special Master
Services
Ms. Roth can serve as a special master to provide case oversight
services and to oversee claims processing as an agent and officer of the
court.
Provide Intellectual Product
In some cases, automated
"check the box" claims processes are the only tool needed to make
decisions about individual claims. In other cases, "intellectual
product" is necessary instead of or in addition to automated claims
processing. Complex Settlements can provide intellectual product,
including:
-
Conduct hearings
- Analyze claims submissions
- Issue written decisions
Design Settlement Documents
Once the parties have
reached agreement about how to settle a case (or when one counsel team
is ready to draft a proposed order), questions arise about how to
describe a claims system or relief distribution system. This is truly an
undertaking in which the devil is in the details. Complex Settlements
can assist in the design of that aspect of the settlement or proposed
order document to help ensure that the claims system will meet its
goals.
Management of Class Action Administration Contract
Settlements and awards
involving claims processing and relief distribution generally require
the services of a class action administration firm to mail forms, staff
phone lines, enter and report data, and issue checks and tax forms.
Complex Settlements can enhance the effectiveness of the class action
administration firm by providing the following services:
- Assistance in database design
to ensure easy access to reports that will be needed for counsel and
the court.
- Conduct quality control audits
regarding phone assistance, processing of paper work, and data
protocols.
- Design operations processes
so phone operators, claims processing, and data processing can
respond quickly and effectively to changes in the law of the case.
- Assess and manage billing
to help contain costs.
- Provide team leadership to
help account managers, phone operators, and other team members at
class action firm have the understanding and motivation they need to
their best on the case.
|
